Terms of Service

Last updated: January 2026

These Terms of Service govern the use of WhatsApp messaging services provided by WEB29.COM (“Service Provider”, “we”, “our”, “us”) on behalf of our client Asianet News Networks.

By receiving WhatsApp messages from us, you agree to the terms outlined below.

1. Service Description

WEB29.COM provides technology and messaging services using Meta’s WhatsApp Cloud API for official programs, events, and initiatives conducted by Asianet News Networks, including but not limited to award programs, registrations, and notifications.

Messages sent are informational and transactional in nature.

2. User Consent (Opt-In)

WhatsApp messages are sent only when:

  • The user has explicitly opted in

  • The message is related to a specific application, registration, or event

  • Approved WhatsApp message templates are used

Users may opt out at any time by replying STOP or by contacting us.

3. Acceptable Use

Users agree not to:

  • Misuse or attempt to interfere with the messaging system

  • Provide false or misleading contact information

  • Use the service for unlawful purposes

WEB29.COM reserves the right to suspend messaging to any number that violates these terms.

4. Message Frequency

Message frequency is limited and depends on:

  • Application status

  • Event updates

  • Official notifications

No promotional or unsolicited marketing messages are sent.

5. Data Usage

Information used for messaging includes:

  • Name

  • Phone number

  • Application reference ID

Data is used only for service delivery and is not sold or shared with third parties.

6. Disclaimer

WEB29.COM is a technology service provider and is not responsible for decisions, selections, or outcomes related to the programs conducted by Asianet News Networks.

7. Changes to Terms

These terms may be updated periodically. Continued receipt of messages implies acceptance of the latest version.

8. Contact Information

For questions or concerns, contact:

WEB29.COM
📧 Email: in@web29.com
🌐 Website: https://www.web29.com

Last updated: January 2026

1. Introduction

This Privacy Policy describes how WEB29.COM (“we”, “our”, “us”) collects, uses, and protects information when providing digital services, including WhatsApp messaging services, on behalf of our client Asianet News Networks.

WEB29.COM acts as a technology and service provider, and does not independently use end-user data for marketing or commercial purposes.

2. Service Provider & Client Relationship

  • Service Provider: WEB29.COM

  • Client: Asianet News Networks

  • Service Scope:
    Website development, digital platforms, and automated messaging services (including WhatsApp Cloud API) for official programs, events, and award initiatives such as Vidya Ratna Teachers Awards.

3. Information We Collect

We may process the following information strictly as required to deliver the service:

  • Name of the applicant

  • Mobile phone number

  • Application or reference ID

  • Form submission data related to the program

  • Message delivery metadata (timestamps, status, message ID)

We do not collect:

  • Personal chats

  • WhatsApp message content beyond approved templates

  • Financial or payment information via WhatsApp

4. WhatsApp Messaging & Consent

WhatsApp messages are sent only when:

  • The user has explicitly opted in

  • Messages are sent using approved WhatsApp templates

  • Messages are related to the specific application or event

Message types include:

  • Application confirmation

  • Shortlisting notifications

  • Rejection notifications

  • Official event updates

5. Use of Information

Collected information is used solely for:

  • Processing applications

  • Sending official notifications

  • Service monitoring and delivery logs

  • Compliance and audit purposes

WEB29.COM does not sell, rent, or share personal data with third parties.

6. Data Storage & Security

  • Data is stored securely on controlled servers

  • Access is restricted to authorized personnel only

  • Industry-standard security practices are followed

7. Data Retention

Information is retained only for the duration necessary to:

  • Complete the service

  • Meet legal, audit, or contractual requirements

8. Third-Party Services

We use the following third-party platforms strictly for service delivery:

  • Meta Platforms (WhatsApp Cloud API)

  • Secure hosting and infrastructure providers

All third-party services comply with applicable data protection standards.

9. User Rights

Users may request:

  • Clarification on data usage

  • Correction of submitted information

  • Removal of data after service completion (subject to legal obligations)

Requests can be sent to the contact details below.

10. Contact Information

WEB29.COM
Website: https://www.web29.com
Email: in@web29.com

11. Policy Updates

This policy may be updated periodically to reflect service or regulatory changes. The latest version will always be available on this page.

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